全新使用不到半个月就键盘突然失灵，我想知道这种情况是键盘的问题还是本机有问题，解决为什么在HID keyboard device运转正常情况下windows无法连接设备
Translation: "The new keyboard suddenly failed in less than half a month, I wonder if this situation is a keyboard problem or a native problem, to solve why windows can not connect devices under hid keyboard device operation under normal conditions"
Thanks for that. I'm not sure what it says in the bottom right of the picture. I cannot translate that.
I am assuming that when you connect the keyboard, it is not registering that it is connected.
I am sure you already did this but if your Surface keyboard doesn’t work, the first thing you should try is to restart your Surface:
1) Disconnect your keyboard.
2) Restart your Surface.
3) Reconnect your keyboard.
I am not sure this will help you out but it is worth looking at:
Surface Pro 3 Keyboard not WorkingTurn on the surface and login.
Attach the touch/type cover that’s not working
Hold the Volume Up key (located on the left side) AND Power bottom (located on top right) for 30 seconds and then let it go. This will reboot the surface and force it to refresh all the drivers. This process is called “Two button reset”.
Once you are back on the Login screen login and use the keyboard.
I am not sure this will help but I figured I would pass it on:
I also saw this and feel it is worth reading. I am not recommending to install the program Driver Easy (I know nothing about it) but the steps shown might be worthwhile looking at:
As a last resort, you could return your keyboard since it is new. Is there a Microsoft store near you?
Translation:
谢谢你我不确定它在图片右下角说了什么。我不能翻译。
我假设当您连接键盘时，它不是注册它已连接。
我相信您已经这样做了，但如果 Surface 键盘不起作用，您应该尝试的第一件事是重新启动 Surface：
1) 断开键盘连接。
2) 重新启动曲面。
3) 重新连接键盘。
我不确定这能帮到你，但值得一看：
/surface-keyboard-not-working/
Surface Pro 3 键盘不工作
打开表面并登录。
连接不工作的触摸/类型外盖
按住"调高音量"键(位于左侧)和电源底部(位于右上角)30 秒，然后将其放走。这将重新启动表面并强制它刷新所有驱动程序。此过程称为"两个按钮重置"。
回到登录屏幕后，登录并使用键盘。
我不确定这会有所帮助，但我想我会传递它：
/en-us/help/4023473/surface-troubleshoot-your-type-cover-or-keyboard
我也看到了这一点，觉得值得一读。我不建议安装程序驱动程序容易(我对此一无所知)，但显示的步骤可能值得看看：
/knowledge/surface-keyboard-not-working-solved/
作为最后的手段，你可以返回你的键盘，因为它是新的。您附近有微软商店吗？
xiè xiè nǐwǒ bú què dìng tā zài tú piàn yòu xià jiǎo shuō le shén me。wǒ bù néng fān yì。
wǒ jiǎ shè dāng nín lián jiē jiàn pán shí ， tā bú shì zhù cè tā yǐ lián jiē。
wǒ xiāng xìn nín yǐ jīng zhè yàng zuò le ， dàn rú guǒ Surface jiàn pán bù qǐ zuò yòng ， nín yīng gāi cháng shì de dì yī jiàn shì shì chóng xīn qǐ dòng Surface：
1) duàn kāi jiàn pán lián jiē 。
2) zhòng xīn qǐ dòng qǔ miàn 。
3) zhòng xīn lián jiē jiàn pán 。
wǒ bú què dìng zhè néng bāng dào nǐ ， dàn zhí dé yì kàn ：
/surface-keyboard-not-working/
Surface Pro 3 jiàn pán bù gōng zuò
dǎ kāi biǎo miàn bìng dēng lù。
lián jiē bù gōng zuò de chù mō / lèi xíng wài gài
àn zhù " tiáo gāo yīn liàng " jiàn ( wèi yú zuǒ cè ) hé diàn yuán dǐ bù ( wèi yú yòu shàng jiǎo )30 miǎo ， rán hòu jiāng qí fàng zǒu 。zhè jiāng chóng xīn qǐ dòng biǎo miàn bìng qiáng zhì tā shuā xīn suǒ yǒu qū dòng chéng xù。cǐ guò chéng chēng wéi " liǎng gè
àn niǔ chóng zhì "。
huí dào dēng lù píng mù hòu ， dēng lù bìng shǐ yòng jiàn pán。
wǒ bú què dìng zhè huì yǒu suǒ bāng zhù ， dàn wǒ xiǎng wǒ huì chuán dì tā：
/en-us/help/4023473/surface-troubleshoot-your-type-cover-or-keyboard
wǒ yě kàn dào le zhè yì diǎn ， jué dé zhí dé yì dú 。wǒ bú jiàn yì ān zhuāng chéng xù qū dòng chéng xù róng yì ( wǒ duì cǐ yì wú suǒ zhī )， dàn xiǎn shì de bù zhòu kě néng zhí děi kàn kan：
/knowledge/surface-keyboard-not-working-solved/
zuò wéi zuì hòu de shǒu duàn ， nǐ kě yǐ fǎn huí nǐ de jiàn pán ， yīn wéi tā shì xīn de 。nín fù jìn yǒu wēi ruǎn shāng diàn ma？
